water sport FAQ’s

What should I do before I book?

Clients are strongly advised to check out our safety page and local weather conditions before booking a session. check out some of the weather sites we use in the links below.

Please note that offshore wind speeds (S, W, SW) must be less than 8 knots (9mph). Wind speeds up to 8 knots (9mph) are suitable for beginners. Wind speeds over 8 knots (9mph) and up to 12knots (13mph) are suitable for intermediate paddlers and wind speeds above 12 knots, would warrant a session cancellation.

What should I wear?

Please dress for the weather. If it’s chilly you’ll need a wetsuit, we hire for £5.00 per hire. Wetsuits are always recommended, but if it is a warm day you may want to take a dip in the water to cool down. We recommend bringing swimwear or quick drying clothing to go under your wetsuit, a towel and a change of clothes for after the session.

Do you provide wetsuits?

We do hire wetsuits for £5.00 per hire, please check out our wetsuit hire page. There are also places to purchase wetsuits from. We recommend surfdome.com and thewetsuitoutlet.co.uk. We recommend shopping around to get the best deal. If you catch cold easily you may want to wear one but for most of the summer they’re optional.

Do I need to wear a buoyancy aid?

SUP – Buoyancy aids MUST be worn by those under 18, we also advise people who are weak or not confident swimmers to wear one for extra water confidence.  For competent adults stand up paddleboarding, common practise is to be attached to your board with a leash at all times. The board is your buoyancy aid, as with surfing. If you find yourself in the water, then you are still attached to a giant floating object, which will be by your side ready for you to hop back onto.

Kayak – Buoyancy aids MUST be worn at all times when kayaking.

Do I need to be able to swim?

Stand up paddleboarding & Kayaking are watersports and all we ask is that you’d be comfortable if you were to take a dip. You’ll be attached to your board by a leash at all times so you don’t need to be an Olympic swimmer but should be able to swim unaided 50 metres. We’ll check if you’re confident in water before we set off and ask you to wear a buoyancy aid if you’re unsure. Our rescue trained instructors will be on hand to help you get back onto the board if you’re struggling.

Are there changing rooms?

Unfortunately our changing facilities aren’t operational due to our COVID-19 Operational & Management Policy.

Yes, we have a small changing rooms on site, it isn’t the most glamorous of spaces but does provide privacy. Valuables can be stored in the shop whilst we’re on the water.

Where can I leave my stuff?

Valuables can either be locked away in the shop while we’re on the water or left in your own vehicle.

EBB & FLO Living LTD do not accept responsibility for the damage, accidental damage or loss of valuables.  Valuables are left entirely at the owners risk.

What happens if I fall in?

SUP – The beauty of stand up paddleboarding is that you just climb back on again! We’ll go through this before we get on the water for the first time too. You’ll be attached to your board by a leash so just pull the board towards yourself and clamber back on.

Can I paddle if I’m pregnant?

It’s up to you – just let us know before hand so we can put you in a buoyancy aid for extra reassurance. You’re welcome to spend as much time on your knees as you like before standing up, or indeed spend the whole session on your knees. If you’re unsure check out this link about stand up paddleboaring and pregnancy http://www.supboardermag.com/2014/05/20/pregnancy-and-paddleboarding/

Do you hire boards?

Yes, you can hire boards from our centre by the hour. We don’t currently hire for long trips. It’s a busy stretch of water and as the smallest craft on the water we give way to everyone. Until you’re confident paddling on the water we ask that you stay within the designated areas stipulated by our staff & instructors.

Is the water clean?

If you’ve grown up in Cleethorpes you’ll have heard tales of the water quality being terrible. Things have changed!
Grimsby Triathlon Club use the estuary regularly for training and every weekend sees plenty of individuals taking to the water in all manner of craft for a dunking. for more info. check out the local council Cleethorpes Beach page

The water in the Humber estuary is often muddy and brown looking. However, the water is actually quite clean, check out the Environment Agency bathing water quality page, there are also several nature reserves along its length.

Please see http://www.goodbeachguide.co.uk/beach/cleethorpes. As with all open water, it is advisable to:

  • Always cover exposed cuts and wounds with a water proof dressing.
  • It isn’t inadvisable to ingest the water.
  • It is good practice not to ingest food or drink with wet hands. We recommend washing your hands prior to eating.
What if it’s raining?

We go out in all weathers. The only reason we’d call a session off is in strong winds or thunder storm.

Please note that offshore wind speeds (S, W, SW) must be less than 8 knots (9mph). Wind speeds up to 8 knots (9mph) are suitable for beginners. Wind speeds over 8 knots (9mph) and up to 12knots (13mph) are suitable for intermediate paddlers and wind speeds above 12 knots, would warrant a session cancellation.

Is there a weight limit?

SUP – The maximim rider weight for our boards is 160kg / 23 stone but we aim to be as inclusive as possible. We’ve found larger people can struggle to stand up straight away but you’re also welcome to stay on your knees as long as you like.

Kayaking – The maximum rider weights are 110kg Kaafus (single kayaks) & 170kg Mahees (double kayaks).

Contact us if you have any concern!

Do we wear shoes to paddle in?

We like to paddle barefoot and think you will too. You’re welcome to wear appropriate footwear if you’d like to though and we wear footwear at all times before and after the session. In winter we always wear boots, SUP with numb feet isn’t fun!

How many people on a lesson?

We work on a ratio of 1:6 so 1 instructor to 6 paddlers. If you would like to organise a group larger than 6 people please contact us so we can organise the appropriate staff ratio.

What if I can’t make it?

If you can’t attend the session you’ve booked and give us plenty of warning we’ll make every effort to accommodate you on a future session. Because we book freelance instructors and assistants for every session we can’t refund or reschedule you if you can’t make it and don’t let us know. Deposits for group bookings are non-refundable. If we cancel due to weather you will be fully refunded.

Do you accept cash on the day?

ALL booking are handled by our online automated booking system click here.

Only wetsuits can be paid for on the day of your activity.

What should I bring with me?

Please bring clothes you don’t mind getting wet and footwear to wear before and after the session. Please dress for the weather, remember we also hire wetsuits. Bring a change of clothes and a towel. If it’s warm, bring a water, suncream and a hat.

Where should I park?

There are pay and display parking spaces along Cleethorpes promenade, payable from 08:00-18:00. There are generally spaces but we can’t guarantee you one. If you’re driving please be sure to leave plenty of time for seaside traffic and to find a parking space, aim to get to us 15 minutes before your session start time.

What time should we arrive?

We aim to start on time so please arrive ready to go 15  minutes early for your session.

Can I buy a paddleboard from you?

Yes we retail Fatstick & Starboard, let us know what you’re after and we’ll help you out.

Where’s good to eat and drink nearby?

The Punch Bowl: Next door but three to the shop, it’s all about the pub grub. Good portions, tasty food and plenty of drinks to choose from.

Steels: The best fish and chips restaurant in town!! Highly recommend. Located in Cleethorpes market place.

Earnie Becketts: A great takeaway fish and chips venue located again in Cleethorpes market place. Highly recommend.

Valeries Italian: I’d advise booking. Valeries is a little more up market if you fancy a treat. The food is absolutely delicious. Another place I’d highly recommend. Located on Alexander road.

Petit Delight: Located down the famous Sea View street. This French restaurant is another must if you’re in the area.

Willys: We go all the time. It’s Great value for money. Good portions, tasty food and plenty of drinks to choose from.

What are your rules on drugs / alcohol?

Take note:  Drugs / Alcohol and water don’t mix. No-one under the influence of alcohol is to go stand up paddleboarding or Kayaking. If you arrive under the influence of drugs or alcohol you will not be able to take part in watersport activities and no refund will be issued.

website & shop FAQ’s

Who are EBB & FLO?

Check out our about us page to find out who we are, what we do and how we can help you make the right purchase. If you have any further questions, don’t hesitate to contact us by email or telephone.

Can you help me choose my product?

Yes. If you have any questions about size, colour, suitability, price or anything else concerning one of the products we sell, please contact us and we’ll get back to you as soon as possible. We’re here to help you find the best products to suit your individual needs.

How do I leave feedback?

We receive fantastic feedback from our customers. If you’d like to add your own comment, please consider doing so via either Trustpilot, Facebook or Trip Advisor. The majority of customers read impartial customer reviews before making a purchase decision so your feedback will help other people who love our brand.

When will my order be dispatched?

We aim to dispatch all orders as soon as possible.  If the product your order is in stock we aim to dispatch the next working day.

Our handmade jewellery is made to order and as noted on each product there can be a 2 week turnaround time on these items, please read the description carefully.

Orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day.

When will I receive my order?

UK orders will be shipped the next working day. Orders should arrive with you following day.

Our handmade jewellery is made to order and as noted on each product there can be a 2 week turnaround time on these items, please read the description carefully.

For larger items we use DPD next day delivery. We will confirm delivery date upon receipt of payment.

Do you deliver to my country?

For a complete list of the countries we deliver to, please Check our delivery page. If your country is not listed, please contact us and we will do our best to fulfil your order.

Can I collect my order?

Yes – You can collect your order from our shop for local customers but orders must be placed online. In line with our COVID-19 policy please ensure you wear a suitable face mask when entering the store and abide by the written signs and instructions.

Please do not attempt to collect your order until you have received an email notification to do so. When you arrive, please ring the bell at the front door and a member of staff will assist you. You will be required to provide a valid form of identification to collect your items.

EBB & FLO Living
203 North Promenade
Cleethorpes
N. E. Lincolnshire
DN35 8SJ
United Kingdom.
 

Collection hours:

Please contact us  or call us 07715267357 as opening hours vary around tide times.

What payment options are there?
  • Major credit / debit cards
  • Clearpay Payments (details)
  • Bank Transfer*

*Orders paid via bank transfer will not be dispatched until payment has cleared. This takes approx. 3-5 days but can take longer, depending on your bank.

Are payments secure?

Yes. All payments are 100% secure and we never hold any credit / debit card details. Card payments are processed by the global secure payment providers Stripe.

What about import duties and taxes?

Customers outside of the UK are responsible for local import duties/taxes that may be applied. We have no control over these charges and cannot predict what they may be. If unsure, please contact your local customs office for information. International customers should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Refusal to pay local import and custom charges could result in your order being returned to EBB & FLO or destroyed. If your order is destroyed or not returned to us for a similar reason, we may not be able to provide a refund. Under these circumstances, original postage costs may not be refundable. We can only refund the value of products returned in accordance with our returns policy, minus any costs incurred by EBB & FLO in order to reobtain them.

Do I need an account to place my order?

No – You don’t need an account with us.  If you wish to pay by credit or debit card, you can use our Guest Checkout option, in order to provide your name and address, for us to process and dispatch your order.

Are my details secure?

Yes. Any personal information you send us is sent over a secure connection. More details about how we protect your information are available in our privacy policy.

How do I change my password?

Please login then click on the following

  1. Dashboard
  2. Edit your password and account details.
How do I recover a forgotten password?

If you have forgotten your password, please fill out the lost password form. You will receive an email with details how to reset your password.

How do I add a new delivery address?

You can add and remove addresses from your address book via the My Account page.

How long do I have to return an item?

Items can be returned within 60 days, subject to the terms specified in our returns policy.

How do I return an item?

We have a user friendly returns policy. For full details please check our returns policy page.

If you are outside the UK, please ensure your items are marked as OTHER/RETURN/REPLACEMENT (value £0.00) on any customs/import labels before returning them to us.

How do I make a warranty claim?

EBB & FLO offer a 12-month warranty against manufacturing defects. If you have experienced a problem due to a manufacturing fault within this period, we are happy to act on your behalf and contact the brand to initiate a claim. To do this, please send an email to hi@ebbandfloliving.co.uk explaining the fault in detail and include photographs clearly showing the fault. Photographs are essential when making a warranty claim.

If you have purchased a product with an extended warranty, the extension is offered by the brand and not EBB & FLO. If you experience a problem with a product outside of the 12-month warranty offered by EBB & FLO, you will need to contact the brand directly to initiate a claim.

How do you use my personal information?

Any personal information you provide is used to process your order and we do not share it with anyone. For full details of how we use personal and non-personal information you provide, please check our privacy policy.

Does this website use cookies?

Yes. This website uses cookies to enhance your shopping experience, as well as to collect data in order to assist our technical team to identify and fix potential problems with the website quickly and efficiently. For more information regarding our use of cookies, please check our cookie and privacy policies.