Flow Gold Necklace #4

Shipping: UK delivery via Royal Mail First Class 1-2 working days or Second Class 2-3 working days. International delivery via Royal Mail International Tracked & Signed 3-17 working days, subject to order processing times. For more information please read our Shipping Policy.

Returns: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return any item within 30 days of purchase, as long as it's in its original condition and packaging (exclusions apply). For more information please read our Returns Policy.

We provide free express shipping for orders over £150 as standard.

Every piece of Ebb & Flo Jewellery is covered by a 12 month warranty on receipt of a valid proof of purchase. This warranty applies to all of our jewellery products.

Within 12 months, if your jewellery is found to be defective due to improper materials or workmanship, under normal use and care, we will provide you with a full repair service free of charge.

After 12 months we can still help ensure your piece is loved for years to come - we will offer repairs for the lifetime of your jewellery for a small fee.

Items can be returned to us and refunded within 30 days of purchase in perfect condition; clean, undamaged, unused, and resalable, including original packaging, with proof of purchase (excluding earrings, gift cards, bespoke, adjusted, & pre-ordered items).

Every piece is handcrafted with 100% recycled 9ct Gold, reducing CO2 emissions by over 60%.

Our jewellery is crafted for the mindful and adventurous, however due to the composition of silver, exposure to the elements will naturally cause your jewellery to tarnish over time.

Ensure you avoid contact with perfumes, lotions & potions and keep your items in a safe, dry place between wears to keep it looking newer for longer. We don’t recommend wearing your jewellery during sports, sleeping or swimming, and we recommend that you avoid running the charm along the chains as this will wear out the silver. Solvents, bleaches, household chemicals and cleaning products can also tarnish silver. Some skin types can make the silver go black.

If you wish to clean your jewellery, soak in warm water and washing up liquid for about 15-20 mins. Use an old toothbrush to clean into the nooks, then dry and buff with a clean soft cloth or towel. This should do the trick! Alternatively, you can send it back to our studio for some TLC where we’ll restore it to it’s former glory.

Sterling silver is fragile and should be handled with care. Repeated bending will weaken the silver and cause it to break, therefore keep adjustments to the very minimum. Unfortunately, we cannot be held responsible for any items that are damaged as a result of misuse.

If you have any questions or concerns please send us a message at hi@ebbandfloliving.co.uk

Your assurance of genuine sterling silver quality. Watch the official assay video to learn how we guarantee exquisite craftsmanship. Click for authenticity.